Privacy Policy

1. Introduction

Besa AI Systems (“Besa AI,” “we,” “our,” or “us”) provides an AI-powered service hotline and app that helps connect customers with local service providers. This Privacy Policy explains how we collect, use, and protect information when you use our website, app, services, calls, text messages, or business dashboard.

2. Information We Collect

We may collect information such as your name, phone number, email address, location, service request details, account information, business information, call history, provider matches, messages, and payment or billing-related information.

3. How We Use Information

We use information to create and manage accounts, connect customers with service providers, route service requests, send service-related notifications, operate our business dashboard, process billing, improve our services, prevent misuse, and provide support.

4. SMS and Text Message Communications

By providing your phone number and agreeing to receive text messages from Besa AI Systems, you consent to receive SMS messages related to service requests, provider connections, account updates, support, and important service notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Sharing of Information

We may share necessary service request information with providers in order to help connect customers with the requested service. We may also share information with trusted vendors who help us operate our services, such as hosting, communications, analytics, payment, and customer support providers. We do not sell personal information.

We do not share SMS opt-in consent or text messaging originator data with third parties for marketing purposes.

6. Location Information

Besa AI may use location information to identify nearby service providers and route requests. You may control location permissions through your device settings.

7. Data Security

We use reasonable safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us to request updates or deletion of certain account information. You may opt out of SMS messages at any time by replying STOP.

9. Contact Us

If you have questions about this Privacy Policy, contact us at besa.aisystems@gmail.com.