Privacy Policy

1. Introduction

Besa AI Systems (“Besa AI,” “we,” “our,” or “us”) provides an AI-powered service connection website, mobile app, service hotline, customer dashboard, business dashboard, provider routing system, and related services. This Privacy Policy explains how we collect, use, share, and protect information when you use Besa AI.

2. Information We Collect

We may collect information you provide directly, including your name, phone number, email address, password or login information, customer profile details, business name, business owner name, business address, business phone number, service category, payment status, selected plan, support requests, and other account details.

We may also collect service request information, including the type of service requested, request history, selected provider details, routing attempts, call status information, review or rating data, complaint information, and billing-related records.

3. Location Information

Besa AI may collect and use location information when location sharing is enabled in the app. Location information may include GPS latitude and longitude or city/state information. We use this information to help identify nearby providers and route customer calls based on service category, distance, provider radius, and provider eligibility.

If app location is available, Besa AI may use the saved app location so the AI hotline does not need to ask the customer for city or state. You can control location permissions through your device settings.

4. Call, Hotline, and Routing Information

Besa AI may collect and store call-related information, including service request details, caller phone number, customer account ID, provider selected, provider phone number, call routing attempts, transfer events, call history, missed-call related records, and system logs needed to operate, troubleshoot, and improve the service.

Besa AI may use third-party phone, AI voice, hosting, database, map, payment, email, and communication providers to help operate the platform and route calls.

5. How We Use Information

We may use information to create and manage accounts, authenticate users, route service requests, connect customers with providers, save customer history, manage business dashboards, process billing, send account emails, send service notifications, prevent misuse, detect fraud or spam, provide support, improve routing quality, review complaints, and operate the Besa AI platform.

6. Business Billing Records

For business accounts, Besa AI may collect and store billing-related information such as selected monthly plan, service radius, service category, routed-call rate, payment status, Stripe customer or subscription identifiers, billing history, routed-call charge records, credits, disputes, account cancellation status, and legal agreement acceptance records.

Besa AI does not store full payment card numbers on its own servers. Payment information may be processed by third-party payment providers.

7. Sharing of Information

We may share necessary service request information with providers so they can receive or respond to customer requests. This may include limited customer information needed for the provider to understand or respond to the service request.

We may also share information with trusted vendors and service providers that help us operate Besa AI, including hosting providers, database providers, AI and voice tools, map and location providers, payment processors, email providers, SMS providers, analytics tools, fraud prevention tools, and customer support tools.

We do not sell personal information. We do not share SMS opt-in consent or text messaging originator data with third parties for their marketing purposes.

8. SMS and Text Message Communications

By providing your phone number and agreeing to receive text messages from Besa AI Systems, you consent to receive SMS messages related to service requests, provider connections, account updates, support, payment updates, verification, and important service notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Text messaging originator opt-in data and consent will not be shared with third parties for their marketing purposes.

9. Reviews, Ratings, and Quality Signals

Besa AI may collect reviews, ratings, complaints, answer behavior, repeat-customer behavior, call history, and other quality signals. We may use this information to improve routing, review provider quality, detect misuse, handle disputes, and decide whether a business should remain active, paused, blocked, or removed.

10. Account Deletion and Data Retention

Customers may request account deletion or deactivation through the app or available account tools. Businesses may cancel their Besa AI business account through the app or available account tools.

Some information may be retained when needed for billing, tax, accounting, fraud prevention, security, dispute handling, legal compliance, service records, support records, or legitimate business recordkeeping.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect information. However, no method of transmission, call routing, internet communication, or electronic storage is completely secure. We cannot guarantee absolute security.

12. Your Choices

You may update certain account information through the app or dashboard. You may control location permissions through your device settings. You may opt out of SMS messages by replying STOP. You may contact us to request help with account information, deletion, privacy questions, or support.

13. Children

Besa AI is not intended for children under 13. We do not knowingly collect personal information from children under 13.

14. Changes to This Policy

We may update this Privacy Policy as Besa AI changes. The updated version will be posted with a new “Last updated” date. Continued use of Besa AI after updates means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, contact us at support@callbesaai.com.