Provider Agreement

1. Overview

This Provider Agreement applies to businesses, service providers, professionals, contractors, companies, owners, employees, agents, and representatives that create a business account, join Besa AI Systems, receive routed customer calls, or use the Besa AI business dashboard.

By creating a business account, activating payment, accepting calls, or using Besa AI, you agree to this Provider Agreement, the Terms of Service, Privacy Policy, and Billing Terms.

2. Besa AI Is a Connection Platform

Besa AI is an AI-powered service connection platform. Besa AI helps customers request services through an app or hotline and may route customer calls to eligible providers based on service category, customer location, provider location, account status, service radius, payment status, and other routing factors.

Besa AI does not perform the provider’s actual service. Besa AI is not responsible for the provider’s work, pricing, arrival time, estimates, quality, employees, safety, warranties, damages, refunds, customer disputes, licensing, insurance, permits, or legal compliance.

3. Provider Responsibility

The provider is fully responsible for all services it offers or performs. This includes pricing, estimates, invoices, refunds, licenses, insurance, permits, employees, subcontractors, arrival times, communication, work quality, safety, warranties, damages, customer complaints, and compliance with all applicable laws.

Providers agree not to misrepresent their business, qualifications, licenses, insurance, location, service category, pricing, or ability to perform a requested service.

4. Business Account Information

Providers must provide accurate and current account information, including business name, owner name, email address, phone number, service category, business address, service area, and any other information requested by Besa AI.

Providers are responsible for keeping their business phone number, address, service category, and account information accurate. Besa AI may stop routing calls to accounts with invalid, outdated, or misleading information.

5. Account Approval and Eligibility

Creating a business account does not guarantee approval, activation, call routing, customers, leads, jobs, revenue, ranking, or business growth. Besa AI may approve, deny, pause, block, deactivate, or remove a provider account at its discretion.

Besa AI may consider payment status, service category, radius plan, location, answer behavior, customer complaints, reviews, account quality, fraud risk, phone validity, and other operational factors when deciding whether a provider is eligible to receive routed customer calls.

6. Monthly Plans and Radius

Providers may select a monthly access plan that controls the service radius where Besa AI may route customer calls to the provider.

• Starter: $19/month — 7-mile service radius
• Growth: $29/month — 17-mile service radius
• Pro: $49/month — 27-mile service radius
• Elite: $79/month — 37-mile service radius
• Max: $99/month — 50-mile service radius

Plan prices, radius limits, features, and availability may change over time. Besa AI may offer custom pricing, promotions, admin overrides, free overrides, or other arrangements at its discretion.

7. Routed Customer Calls

A routed customer call means Besa AI sends, routes, or attempts to connect a real customer call to the provider’s business phone number through the Besa AI system.

Providers understand that a routed customer call may be billable once Besa AI sends the call to the provider’s phone number, whether the provider answers, misses the call, is busy, declines, or later calls the customer back from missed-call information.

Routed-call rates may depend on service category. Providers should review the Billing Terms and business dashboard for billing details.

8. Call Handling and Customer Communication

Providers agree to handle customer calls professionally, honestly, and lawfully. Providers should clearly communicate pricing, estimates, arrival expectations, service scope, payment terms, and any important conditions directly to the customer.

Providers should not claim that Besa AI guarantees their work, pricing, licensing, availability, or quality unless Besa AI gives written permission.

9. No Guaranteed Calls, Leads, or Revenue

Besa AI does not guarantee calls, leads, jobs, revenue, customers, appointments, bookings, ranking, routing priority, exclusive territory, or business results unless a separate written agreement says otherwise.

10. Provider Quality, Reviews, and Complaints

Besa AI may collect customer reviews, ratings, complaints, answer behavior, repeat-customer behavior, routed-call history, and other quality signals. Besa AI may use these signals to improve routing, review provider quality, pause accounts, block providers, or remove providers from the platform.

Providers agree not to submit fake reviews, pressure customers for misleading reviews, retaliate against customers, or manipulate ratings or platform quality signals.

11. Prohibited Conduct

Providers may not use Besa AI to commit fraud, mislead customers, impersonate another business, abuse the platform, avoid payment, harass customers, provide unlawful services, violate licensing or insurance requirements, misuse customer information, or interfere with Besa AI’s systems.

Besa AI may suspend, block, or remove providers that violate this Provider Agreement or create risk for customers, Besa AI, payment processors, vendors, or other providers.

12. Customer Information

Providers may receive customer information only for the purpose of responding to a service request. Providers may not sell, misuse, spam, harass, or improperly share customer information received through Besa AI.

Providers are responsible for protecting any customer information they receive and using it only for legitimate service-related purposes.

13. Phone Numbers and Call Visibility

Besa AI may route calls through its phone system. Provider phone numbers may not be displayed directly inside the customer app, but customers or providers may still see phone information through normal phone features such as caller ID, missed calls, voicemail, callbacks, carrier records, or device call history.

Besa AI does not promise that phone numbers will always remain hidden outside the app or outside normal phone-system behavior.

14. Account Cancellation

Providers may cancel their business account through the app or available account tools. Cancellation should stop future routed customer calls, subject to processing time, billing cycle timing, and account record requirements.

Cancellation does not erase previous charges, payment history, support records, routed-call records, complaints, dispute records, tax records, fraud-prevention records, or legal records that Besa AI may need to keep.

15. Disputes Between Customers and Providers

Providers are responsible for resolving customer disputes related to pricing, arrival time, service quality, damages, refunds, warranties, estimates, employee conduct, and completed work. Besa AI may choose to review complaints or account activity, but Besa AI is not required to mediate or resolve disputes between customers and providers.

16. Limitation of Liability

To the maximum extent allowed by law, Besa AI is not liable for provider conduct, customer conduct, missed calls, lost revenue, lost profits, lost opportunities, service disputes, damages, refunds, warranties, pricing disagreements, platform interruptions, or indirect, incidental, special, consequential, exemplary, or punitive damages.

17. Changes to This Agreement

Besa AI may update this Provider Agreement as the platform changes. Updated terms may be posted with a new “Last updated” date. Continued use of Besa AI after updates means you accept the updated Provider Agreement.

18. Contact Us

For provider questions, contact us at support@callbesaai.com.