Terms of Service

Last updated: July 28, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your use of the Besa AI Systems website, mobile app, service hotline, business dashboard, customer dashboard, call routing tools, billing tools, and related services. By using Besa AI, creating an account, requesting a service, joining as a business, or receiving routed customer calls, you agree to these Terms.

2. What Besa AI Does

Besa AI is an AI-powered service connection platform. Besa AI helps customers request services through an app or hotline, identifies the service category, uses customer location when available, finds an eligible provider, asks the customer to confirm, and routes the call to the selected provider.

Besa AI may support many service categories, including home services, trade services, auto services, professional services, health and wellness services, digital services, property services, business support, and other local specialty services.

3. Besa AI Is Not the Service Provider

Besa AI does not perform locksmith, HVAC, plumbing, towing, electrical, roofing, legal, dental, medical, repair, construction, cleaning, moving, digital, professional, or other provider services. Besa AI is a technology platform that helps connect customers with third-party providers.

The provider is responsible for the actual service, including pricing, estimates, licenses, insurance, permits, employee conduct, arrival time, work quality, safety, customer communication, warranties, refunds, damages, and legal compliance.

4. Customer Use

Customers agree to provide accurate information when requesting a service. Customers are responsible for deciding whether to hire, continue with, or pay any provider. Customers should confirm provider pricing, identity, licensing, insurance, arrival time, and scope of work before agreeing to any service.

Besa AI does not guarantee that a provider will answer, accept the job, arrive within a specific time, complete a job, charge a specific price, or produce a specific result.

5. Business Accounts

Businesses may create accounts to receive routed customer calls through Besa AI. A business account may require admin approval, payment activation, accurate business information, a valid business phone number, a service category, and acceptance of the Provider Agreement, Billing Terms, Terms of Service, and Privacy Policy.

Besa AI may pause, restrict, block, deactivate, or remove a business account for non-payment, inaccurate information, invalid phone numbers, misuse, fraud, repeated complaints, poor customer experience, safety concerns, refusal to follow platform rules, or violation of these Terms.

6. Business Plans and Service Radius

Businesses may choose a monthly access plan that controls the service radius where Besa AI may route customer calls to the business. Current plans are:

Starter: $19/month — 7-mile service radius
Growth: $29/month — 17-mile service radius
Pro: $49/month — 27-mile service radius
Elite: $79/month — 37-mile service radius
Max: $99/month — 50-mile service radius

Plan prices, radius limits, features, and availability may change over time. Besa AI may offer promotions, free overrides, admin overrides, custom plans, or other business arrangements at its discretion.

7. Routed Customer Call Billing

Businesses may be billed per routed customer call based on their service category. A routed customer call means Besa AI sends or routes a real customer call to the business phone number through the Besa AI system.

A routed customer call may be billable when Besa AI sends the call to the business phone number, whether the business answers, misses the call, is busy, or later calls the customer back from missed-call information.

Calls may be credited, waived, or treated as non-billable at Besa AI’s discretion, including obvious test calls, spam, fraud, invalid provider phone routing, internal system errors before routing, or other calls Besa AI determines should not be charged.

8. No Guaranteed Results

Besa AI does not guarantee leads, jobs, revenue, customer purchases, customer appointments, provider ranking, exclusive territory, minimum call volume, business growth, or specific placement in routing results unless a separate written agreement says otherwise.

9. Provider Selection and Routing

Besa AI may route calls based on factors such as service category, customer location, provider location, selected service radius, business status, payment status, blocked providers, invalid phone filters, call count, provider rotation, fallback provider logic, answer behavior, complaints, reviews, quality metrics, and other operational factors.

Besa AI may prioritize active eligible businesses before public, unclaimed, or fallback providers. Besa AI may also use fallback provider search when no active business is available for a request.

10. Phone Numbers and Call Handling

Besa AI may route calls through its phone system. Provider phone numbers may not be displayed directly inside the customer app, but customers or providers may still see phone information through normal phone features such as caller ID, missed calls, voicemail, callbacks, carrier records, or device call history.

Besa AI does not promise that phone numbers will always remain hidden outside the app or outside normal phone-system behavior.

11. Account Cancellation and Deactivation

Customers may deactivate their account through the app. Businesses may cancel their Besa AI business account through the app or available account tools. Cancellation should stop future routed calls, but previous records, billing records, support records, fraud-prevention records, tax records, and legal records may be retained as needed.

Business subscription cancellation, billing cycle timing, past charges, credits, and refunds may be handled according to the Billing Terms and the payment processor rules.

12. SMS Terms

By providing your mobile number and opting in, you agree to receive SMS messages from Besa AI Systems related to service requests, provider connections, account updates, support, payment updates, and important service notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Text messaging originator opt-in data and consent will not be shared with third parties for their marketing purposes.

13. No Emergency Services

Besa AI is not an emergency service. If you are experiencing a life-threatening emergency, danger, injury, fire, crime, or urgent medical situation, hang up and call 911 immediately.

14. Reviews, Ratings, and Quality Signals

Besa AI may allow customers to review or rate providers. Reviews, ratings, complaints, repeat-customer behavior, answer behavior, and other quality signals may be used to help improve routing. Besa AI may remove fake, abusive, misleading, fraudulent, or policy-violating reviews.

15. Limitation of Liability

Besa AI is not responsible for the quality, pricing, timing, actions, omissions, representations, safety, damages, losses, disputes, or completed work of independent service providers. To the maximum extent allowed by law, Besa AI is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

16. Changes to Terms

We may update these Terms from time to time as Besa AI changes. Continued use of Besa AI after changes means you accept the updated Terms.